Refund Policy

The program investment is refunded in full, to the original payment method, within ten business days of the decision. Nothing is required from you.

• —More than 14 days before the first session: full refund, less a $100 administrative fee.
• —Within 14 days of the first session: 50% refund, because the seat can no longer be reallocated.

Payments are non-refundable once instruction starts, because materials, instructor time, and cohort capacity are committed. If a documented medical or family emergency prevents you from continuing, contact us — we will work toward a deferral into a future cohort rather than a refund.

You may request a one-time deferral to the next scheduled cohort of the same track before the midpoint of your program. Deferred payments are credited in full and held for up to twelve months.

If we cancel a cohort, you receive a full refund or a credit toward a future cohort — your choice. If we reschedule the start date and the new dates do not work for you, you receive a full refund.

Advisory work is governed by the scope and payment terms in your signed engagement agreement. Deposits secure a delivery window and are non-refundable once work begins; unearned amounts for uncompleted phases are returned if the engagement ends early.

Email info@groundworkimpactgroup.com with your name, the cohort or engagement, and the reason for your request. We respond within five business days. Approved refunds are issued to the original payment method; PayPal installment plans are adjusted through PayPal and may take one additional billing cycle to appear.

Please contact us before filing a dispute with your payment provider. Most concerns are resolved faster directly, and a dispute filed while a refund is already in process can delay it.